Senior Product Specialist - Onboarding/Implementation(SaaS)

Overview

Senior Product Specialist for Onboarding/Implementation (SaaS), owning customer onboarding and solution adoption for enterprise product implementations.

What you'll do

• Work with customers to define requirements and help them adopt Zenoti solutions.
• Drive demos, walk-throughs, and solution reviews with customers.
• Design, setup, and deliver proof of concepts and pilots for high-priority customers.
• Configure Zenoti to match customer business scenarios.
• Identify risks from current product capabilities and implement mitigation plans.
• Address customer issues and concerns in a timely manner to ensure satisfaction.

What you'll need

• 5-8 years of experience in implementation and support of enterprise products.
• Strong software background to master product functionality and configure solutions.
• Experience implementing cloud solutions.
• Experience with enterprise integrations using APIs and web services, plus data analysis/data migrations.
• Ability to run technical discussions and discovery workshops, mapping requirements to product functionality.
• Strong communication skills for requirements and solution documentation.
• Open to travel on short notice to customer locations when required.

Details

• Location: Hyderabad, Telangana, India.
• Align working hours to overlap customer time zones.