Senior Professional Services Engineer

Overview

Senior Professional Services Engineer working directly with customers to deliver GitLab installation, migration, training, and advisory services.

What you'll do

• Deliver Professional Services engagements covering installation, migration, training, and advisory services.
• Plan and execute deployments from single-node Omnibus installs to reference architectures using IaC and configuration as code.
• Lead migrations from source systems to GitLab SaaS or self-managed GitLab.
• Partner with Engagement Managers and Project Managers to improve delivery consistency and refine delivery processes.
• Act as a trusted technical advisor, translating customer goals and constraints into implementation plans.
• Unblock customer outcomes by interfacing with GitLab product and engineering teams and sharing feedback.
• Mentor Associate and Intermediate Professional Services Engineers and manage multiple engagements.

What you'll need

• Professional exposure to infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.
• Professional exposure with two or more cloud providers such as AWS, GCP, or Microsoft Azure.
• Experience using, deploying, or configuring GitLab with understanding of Git and source control workflows.
• Experience delivering customer-facing services including installation, migration, training, and advisory engagements.
• Strong communication skills in English with ability to provide status updates and build consensus remotely.
• Demonstrated solution-oriented approach to identify root causes, propose options/tradeoffs, and resolve issues across multiple engagements.

Details

• Remote role; locations listed include Italy, Netherlands, and Spain.