Senior Professional Services Engineer

Overview

Lead post-sales technical implementations and ongoing customer success for Abnormal AI customers in Japan. Own deployment, adoption, value realization, renewal support, and regional customer feedback across enterprise accounts.

What you'll do

• Lead concurrent technical deployments from post-sales handoff through go-live and hypercare.
• Develop project plans, manage scope and schedules, and provide status reporting in Japanese and English.
• Deliver Japanese-language product training, portal walkthroughs, and enablement.
• Guide customers across email security, account takeover protection, phishing, productivity, and posture management products.
• Own customer relationships, adoption plans, business reviews, health monitoring, and escalations.
• Partner with Sales, Renewals, Product, Engineering, Support, and leadership on retention and expansion.
• Contribute Japanese-language playbooks and represent regional requirements to global teams.

What you'll need

• 5+ years in a customer-facing enterprise SaaS role.
• Experience in post-sales implementation or professional services and customer success or technical account management.
• Enterprise cybersecurity or security-adjacent SaaS implementation experience involving enterprise mail flow integration or migration.
• Fluency in Japanese and professional written and verbal English.
• Knowledge of SPF, DKIM, DMARC, SMTP, MX records, mail routing, and SEG solutions.
• Hands-on Microsoft 365 and Google Workspace experience, plus networking and SaaS integration knowledge.
• Bachelor's degree in a technical discipline or equivalent practical experience.

Nice to have

• Experience as a first or founding post-sales hire in a new market.
• Experience with Gainsight or comparable customer success platforms.
• SIEM or log data analysis experience.
• API or integration experience, or Python or Java familiarity.
• Experience serving Japanese enterprises through channel or distribution partners.
• Additional APAC language capability.

Details

• Location: Japan.
• Based in Japan with the right to work in Japan.