Overview
Senior Professional Services Implementation Engineer (AI, Chatbot) for customer-facing, billable delivery of NICE CXone platform implementations.
What you'll do
- Lead and execute AI solution implementation activities for NICE CSA solutions to ensure on-time, quality delivery.
- Configure, integrate, and optimize solutions to match customer and project requirements.
- Provide technical configuration and light programming (JavaScript, HTML/CSS) as needed for UI tweaks.
- Manage assigned tasks and deliverables aligned with project objectives and CoE goals.
- Support testing, UAT, go-live, hypercare, and post-deployment optimization.
- Design conversational flows, intents, journeys, and interaction models for chatbots and voicebots.
- Partner with project managers on solution design, delivery, and risk management.
What you'll need
- 4-8 years of experience with AI, digital channels, or enterprise contact center solutions.
- BE/B.Tech in a technical or business field (e.g., CS/IT/E&C/Computer Science/Information Systems) or equivalent experience.
- Ability to work in shifts covering APAC, EMEA, and the Americas regions.
- Experience leading end-to-end AI implementations from pilot to enterprise-scale deployment.
- Experience configuring and building AI solutions across NLU, IVR/ACD, ASR, digital channels, and knowledge platforms.
- Experience designing and delivering integrations across CRMs, APIs, and customer ecosystems.
Nice to have
- Prior implementation experience in the contact center or customer experience domain.
- Experience with NICE CXone products or other cloud-based contact center platforms.
Details
- Location: Pune, India.
- Work style: NICE-FLEX hybrid model (2 days office, 3 days remote each week).
- Reporting into: Tech Manager.
- Role type: Individual Contributor.
- Requisition ID: 11287.
Read the full description and apply on the company’s own careers page.
