Senior Project Manager

Overview

Lead the Delhi-based creative team delivering rapid-turn editorial and marketing content, overseeing day-to-day operations across multiple shifts as a senior, client-facing project manager.

What you'll do

• Lead day-to-day operations for the Delhi-based creative team across multiple shifts and workstreams.
• Serve as a senior regional contact for client stakeholders and Monks leadership.
• Oversee intake, prioritization, staffing, production, review, approval and final delivery.
• Translate incoming demand into clear capacity plans, assignments, timelines and escalation paths.
• Manage and support producers or project managers responsible for individual shifts and deliverables.
• Maintain visibility across active work, team capacity, deadlines, risks, dependencies and approvals.
• Establish clear operating standards across shifts, including intake, documentation, QA, handoffs and delivery.
• Ensure cross-shift handoffs include current status, decisions, open questions, source files and next actions.
• Use sound judgment to determine when work should continue within a shift and when a regional handoff will improve speed.
• Partner closely with US-based Monks leadership to align priorities, processes, staffing and client communications.
• Build productive client relationships and provide clear recommendations when priorities, timing or capacity conflict.
• Consolidate feedback, resolve operational ambiguity and escalate only when client direction or approval is genuinely required.
• Maintain senior oversight of producer-level QA, version control, asset packaging and delivery requirements.
• Monitor service levels and operational performance, identifying recurring issues and opportunities for improvement.
• Develop reporting around volume, turnaround times, capacity, workflow health and team performance.
• Support team onboarding, training and retention of program-specific knowledge.
• Partner with creative, editorial and technical leaders to maintain quality without slowing delivery.
• Work with AI and creative technology specialists to improve workflows, automation and production efficiency.
• Maintain discretion when working with confidential and highly sensitive information.

What you'll need

• 10+ years of experience in creative operations, production, program management or project management within an agency, technology company or in-house creative organization.
• Demonstrated experience leading large or multi-shift creative production teams.
• Strong client-facing experience and confidence communicating with senior stakeholders.
• Experience managing rapid-turn digital, web, editorial, design and motion deliverables.
• Proven ability to build scalable processes and maintain operational consistency across teams and shifts.
• Strong capacity-planning, resource-management, trafficking and delivery-management skills.
• Experience leading and developing producers, project managers or other operational team members.
• Excellent attention to detail and a strong understanding of creative and technical QA.
• Ability to operate autonomously, make informed decisions and navigate ambiguity.
• Experience partnering across regions, time zones and organizational functions.
• Ability to distinguish critical issues from lower-priority feedback and provide practical resolution paths.
• Professional fluency in written and spoken English is required, as all briefs, client communications and creative deliverables will be in English.
• Clear executive communication, documentation and presentation skills.
• Ability to support a nontraditional operating model and participate in scheduled weekend and holiday rotations.

Nice to have

• Interest in AI, emerging technology and production innovation.

Details

• Location: Gurugram (Delhi-based team).
• Hybrid leadership role supporting a global, shift-based production model.
• Oversees teams working across early morning, evening, overnight and other nontraditional schedules.
• Requires flexibility to maintain leadership coverage across shifts, support planned weekend and holiday rotations and respond to urgent operational priorities.
• Schedules and coverage expectations will be established in advance wherever possible.
• All applications must be submitted through monks.com/careers.