Senior Quality Assurance Administrator

Overview

Senior Quality Assurance Administrator who supports quality assurance staff, reviews and scores work, and drives calibration and compliance across the QA team.

What you'll do

• Provide support and scoring guidance to quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
• Escalate key maintenance errors identified during the scoring process and ensure their resolution.
• Review programs, processes and documentation to ensure compliance with internal company requirements or government regulations.
• Review systems to ensure company standards are met, exceptions are notated, and issues are escalated as necessary.
• Assist in the development and design of product-specific databases.
• Review and score work.
• Prepare calibration scores and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
• Monitor quality assurance programs and processes to identify gaps and assess risk.
• Design and conduct training as needed.
• Provide coaching to staff and track performance expectations and results.
• Make final scoring decisions on disputes which impact quality results.
• Interact with staff and business partners to promote teamwork and departmental effectiveness.

What you'll need

• 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Quality Assurance, lending operations or equivalent relevant experience, demonstrated through work experience, training, military service or education.
• Knowledge of loan documentation, commercial banking operations and the end-to-end loan lifecycle.
• Strong analytical, reporting, communication, stakeholder-management and coaching skills.
• Ability to interpret legal and procedural documentation and independently review complex transactions.

Nice to have

• Review deals to ensure accuracy, quality and compliance with policies, procedures and regulatory requirements.
• Deliver on Quality Assurance reviews, methodology and action as per compliance and procedures.
• Review loan documentation, legal agreements and credit approvals, ensuring transaction details are accurately captured in systems such as Loan IQ/AFS.
• Escalate key maintenance and review scores against critical and non-critical attributes, track corrective actions and ensure timely resolution.
• Review documentation and system set-up for respective deals to confirm document standards are met, exceptions are recorded and risks are appropriately escalated.
• Contribute to key projects and facilitate team calibrations to ensure consistent quality outcomes.
• Make final scoring decisions on disputes affecting quality results on booked deals with clear justification.
• Process to identify control gaps, operational risks and improvement opportunities.
• Develop checks and controls to strengthen process quality and regulatory compliance.
• Support the development and design of product-specific databases, MIS reports and outcome-focused dashboards.
• Collaborate with stakeholders and business partners to improve understanding of disputes, processes and procedures so they are applied consistently.
• Maintain strong performance against accuracy, productivity and utilization targets.
• Contribute to innovation, process efficiency and continuous-improvement initiatives.
• Experience with Loan IQ/AFS, nCino reporting or comparable banking systems.

Details

• Location: Hyderabad, India.
• Posting end date: 29 Oct 2026.