Senior Salesforce Business Analyst

Overview

Senior Salesforce Business Analyst embedded in Grab’s Commercial Systems team, translating complex requirements into scalable Salesforce solutions across Sales, Service, and Experience clouds.

What you'll do

• Translate partner requirements into Salesforce solutions using interviews, workshops, use cases, and workflow mapping.
• Create requirement and design documentation including BRDs, user stories, process flows, and functional specifications.
• Run backlog grooming and support prioritisation using impact-effort frameworks.
• Lead SIT/UAT readiness and ensure test traceability to requirements with QA, business owners, and developers.
• Manage solutioning/configuration tasks such as flows, validation rules, security model, reports, dashboards, record types, and integrations.
• Escalate and resolve design decisions and early delivery risks related to requirements and integration mismatches.

What you'll need

• 5 to 8 years of experience as a Salesforce Business Analyst (or equivalent) in a multi-cloud environment.
• Proficiency with Salesforce configuration and design best practices (Flows, reports/dashboards, permission sets, SOQL/SOSL, data models, Shield Encryption).
• Experience leading partner engagements, facilitating workshops, and documenting requirements.
• Familiarity with Agile ceremonies such as backlog grooming and sprint demos.
• Deep familiarity with Salesforce DevOps concepts and tooling (GitLab, Copado, Jenkins).
• Hands-on testing experience including creating test cases and resolving test cycle blockers.
• Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, and Business Analyst.

Details

• Work mode: full-time onsite at Petaling Jaya office, Malaysia.
• Location shown in ATS: Bangalore, India.