Senior Salesforce Technical Lead

Overview

Senior Salesforce Technical Lead on Amgen's Patient Support Services (PSP) product team, building secure, scalable solutions on the Salesforce platform that support insights and analytics on the Pulse Service platform.

What you'll do

• Craft and build secure, scalable solutions on the Salesforce.com (SFDC) platform with other Platform/Product Owners, Architects and the broader technology team.
• Stay abreast of the Salesforce roadmap and capabilities, provide feedback, and develop standard methodologies and optimize engineering or release processes.
• Collaborate with program management, development, operations, customer service, sales, brand/marketing, legal and safety teams to support requirements definition across the product life cycle.
• Recommend strategic technology solutions that align with the patient services strategy and achieve the greatest business impact.
• Handle day-to-day development on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura.
• Support the creation of customizations and integrations required for solution delivery.
• Lead major projects as a solution architect and guide and mentor junior resources.
• Model data structures aligning closely with Health Cloud and Service Cloud objects.
• Develop custom applications using Apex, JavaScript, Visual Force, AJAX, HTML and CSS.
• Apply standard methodologies to build Salesforce.com applications.
• Apply Salesforce security, including Organization-Wide Default, sharing patterns, profiles or permissions.
• Communicate software and system designs using UML.
• Collaborate with team members to apply abstractions and service-orientation to foster scalability.
• Develop test classes and automation to validate business logic and avoid production issues.
• Work closely with developers, business analysts, QA analysts and project managers.
• Research Salesforce.com capabilities as needed to suit business requirements and provide gap analysis.
• Develop estimates for projects.
• Experience with Amazon Web Services and/or Amazon Connect.

What you'll need

• Doctorate degree, OR Master's degree and 3 years of development experience, OR Bachelor's degree and 5 years of development experience, OR Associate's degree and 10 years of development experience, OR High school diploma / GED and 12 years of development experience.
• 2+ years of experience developing and customizing Salesforce.com applications via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards.
• 4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management.
• Experience integrating Salesforce.com with other applications.

Nice to have

• Experience with SFDC Service Cloud/Health Cloud in a call center environment.
• Working in a regulated industry such as healthcare or life sciences.
• Ability to work in a changing environment and prioritize multiple projects simultaneously.
• Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks and business impacts.
• Advanced problem-solving capabilities and the ability to use constraints as opportunities.
• Working understanding of Agile, Scrum, Design Thinking and Lean Startup principles.
• Experience with Tableau and other reporting and analytics tools.
• Salesforce and/or AGILE certifications.

Details

• Location: United States, remote.
• Sponsorship for this role is not guaranteed.