Senior SAP Support Consultant

Overview

Senior SAP Support Consultant providing AMS application support for SAP HCM Payroll customers, including UK and Ireland payroll support.

What you'll do

• Provide payroll application support via advice, guidance, and technical activities.
• Manage incidents, requests, and changes using ServiceNow and ITIL principles.
• Perform functional analysis and guidance for UKI payroll processing queries.
• Lead the UKI Payroll AMS team, including mentoring and chairing daily standups.
• Act as SPOC for one or more customers for in-depth setup and payroll cycle knowledge.
• Resolve complex UK payroll defects including overtime, social security, legal reporting, taxes, and payslips.

What you'll need

• Hands-on experience with UKI Payroll, including schemas, PCRs, and wage type creation.
• Experience supporting SAP Payroll systems, with SuccessFactors ECP noted as a plus.
• Ability to prioritize work across multiple clients to meet deadlines and SLA targets.
• In-depth knowledge of payroll processes, systems, and UKI legislation.
• Strong communication skills to update customers in business-focused language.
• Strong analytical and problem-solving skills with attention to detail.
• Flexibility around working hours for critical payroll issues or escalations.

Details

• Location: Hyderabad, India (ATS line includes “Virtual”).
• Support UK working hours and time zone.