Lead/ Application Support Engineer II

Overview

Lead/Application Support Engineer II supporting complex, business-critical applications using incident and problem management processes. Works on troubleshooting, monitoring, documentation, and root-cause analysis for integrated applications.

What you'll do

• Support complex, business-critical applications with broad business-process impact.
• Troubleshoot and rectify application issues while providing progress updates to seniors/stakeholders.
• Monitor application alerts and provide proactive services.
• Prepare and maintain documentation for incidents and implemented solutions.
• Perform root cause analysis using logs and data, and implement corrective and preventive measures.
• Work in a rotational shifts (24/7) environment.
• Participate in functional/technical KT and validate changes, upgrades, and infrastructure updates to production.

What you'll need

• 5+ years of experience as an application maintenance & support engineer or systems analyst or application support analyst.
• Experience with Incident, Request & Problem Management processes with troubleshooting skills.
• Hands-on SQL query writing experience.
• Technical/tool knowledge including ServiceNow, Oracle, SQL, Kafka, and basics of Unix.
• Monitoring tools knowledge such as Dynatrace and Splunk.
• Ability to work independently with minimum supervision.
• Bachelor’s degree in computer science or a related field.

Details

• Role type: Hybrid.
• Location: Bangalore, India.