Senior Services Architect

Overview

Senior Services Architect in Professional Services (Solution Consulting), acting as the technical advisor to Service Sales Managers during the scoping, sizing and positioning of Zscaler Professional Services.

What you'll do

• Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers to evaluate network architecture, security posture, application catalogs, and migration timelines
• Serve as the primary technical advisor to Service Sales Managers (SSMs), answering complex architectural questions and translating customer requirements into high-value service packages
• Architect custom Statements of Work (SOWs) for complex, multi-product deployments (including ZIA, ZPA, ZDX, and Workload/Cloud Protection) while validating technical feasibility, risk mitigation, and precise level-of-effort (LOE) estimates
• Bridge sales and delivery by facilitating seamless, fully documented handovers of technical requirements, design decisions, and scoped outcomes to post-sales implementation teams upon deal closure
• Drive scoping governance to eliminate scope bloat using standardized sizing drivers, while enabling the GTM ecosystem through product workshops, readiness gates, and deal triage office hours

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years of experience in a customer-facing technical role (such as Solutions Architecture, Sales Engineering, or Technical Consulting) within the cybersecurity or network infrastructure domain
• Deep technical fluency in Zero Trust architecture, including Secure Web Gateways (SWG), SASE/SSE, Zero Trust Network Access (ZTNA), routing, firewalls, and Identity and Access Management (IAM)
• Proven expertise in translating complex technical architectures into defined project phases, tangible deliverables, and precise level-of-effort (LOE) Statement of Work (SOW) scopes

Nice to have

• Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures to accelerate complex sales cycles
• Exceptional presentation, whiteboarding, and technical communication skills with a proven track record of engaging both hands-on network engineers and C-level executives (CIOs/CISOs)
• Track record of supporting multiple Service Sales Specialists across concurrent enterprise deals, accompanied by advanced networking or security certifications (such as Zscaler ZCCP-IA/PA or equivalent industry credentials)

Details

• Hybrid work model; locations: Bangalore, Mohali, or Pune, India
• Reports to the Sr. Director, Solution Consulting