Senior Software Engineer, Operations (LATAM)

Overview

Senior Software Engineer on the Qdrant Cloud Operations team, running and evolving the regional Kubernetes clusters and cloud infrastructure that host customer Qdrant databases across AWS, GCP and Azure, as part of a LATAM on-call group working with the European team.

What you'll do

• Operate and improve the regional Kubernetes clusters and cloud infrastructure that host customer Qdrant clusters (AWS, GCP, Azure).
• Take part in a follow-the-sun on-call rota covering the Americas time zones: respond to incidents, lead root cause analysis and drive the follow-up fixes.
• Turn recurring manual operations into automation and self-service, in Go and infrastructure-as-code (Terraform, Crossplane, GitOps with FluxCD).
• Roll out new regions and dedicated regions (Qdrant Cloud regions reserved for a single customer), and make that process faster and more repeatable.
• Improve monitoring, alerting and runbooks so problems are caught before customers notice.
• Improve the reliability, performance and cost of the fleet: instance types, storage and capacity.
• Write design docs for infrastructure changes and lead them through review and rollout, including across teams.
• Raise the bar on how the team runs incidents, postmortems and day-to-day operations, and help onboard the next engineers in LATAM.

What you'll need

• 5+ years in SRE, infrastructure, platform engineering or DevOps roles, running production systems.
• Solid experience running Kubernetes in production, including stateful workloads or databases, and debugging it when it breaks.
• Hands-on experience with at least one major cloud provider (AWS, GCP or Azure), including its networking: VPCs, load balancing, DNS, PrivateLink / Private Service Connect.
• Built and maintained production software in Go, or in another language and happy to switch to Go.
• Experience with infrastructure-as-code (Terraform/Crossplane or similar), CI/CD and GitOps.
• On-call experience: handled real production incidents using metrics, logs and alerting (Prometheus, Grafana, OpenTelemetry or similar), and written up what happened.
• Clear written and spoken English. Most of the team is in Europe, so a lot of handover is async, and you may occasionally join customer calls to debug escalations that Customer Support can't resolve alone.
• You use AI coding and operations tools in your daily work, and you know when to trust their output and when to verify it.

Nice to have

• Experience building or debugging Kubernetes operators or controllers.
• Experience running GPU workloads on Kubernetes.

Details

• Remote, Colombia.
• Includes a regular on-call rotation. Shifts include time outside normal working hours in Americas time zones, and on-call is compensated.