Senior Solutions Architect - East Enterprise team

Overview

As a Senior Solutions Architect on GitLab's AMER East Enterprise team, you will be a trusted advisor to large, complex organizations, showing how GitLab's AI-powered DevSecOps platform meets technical requirements and business objectives across the software development lifecycle.

What you'll do

• Own the technical strategy for assigned enterprise accounts, from discovery through adoption, and solve customer issues of broad scope and high complexity.
• Drive the technical evaluation process as the directly responsible individual, including solution design, proof of concept or proof of value ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Lead competitive analysis and positioning on complex opportunities in the region, articulating GitLab's differentiated value in an AI-driven DevSecOps landscape.
• Partner with Account Executives and regional sales teams across AMER East Enterprise to shape and execute account strategies.
• Contribute technical insight to account and territory planning, and coach sales colleagues on deal qualification.
• Build deep relationships with technical practitioners and business leaders across multiple teams and levels of the customer organization, and help them become GitLab advocates.
• Advise customers on modern software development, CI/CD, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.
• Mentor Solutions Architects and contribute to team learning and SA organizational initiatives.
• Bring fresh ideas to customer calls and demos based on current market trends.

What you'll need

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

Details

• Location: Remote, United States.
• Ability to travel as needed, in line with GitLab's travel policy.
• Reports to a regional Solutions Architect Manager.