Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote

Overview

Senior Solutions Engineer on Grafana Labs' Enterprise Solutions Engineering team, a customer-facing product expert role that enables worldwide growth by educating potential and existing customers and partnering with Sales to qualify and close opportunities.

What you'll do

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What you'll need

• 5+ years of technical pre-sales experience
• Technical pre-sales experience ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership to handle varied and complex duties in a startup
• First class written and oral communication skills
• Ability to skillfully articulate the value proposition and technical advantages of the products
• A technical mindset and a desire to grow technically
• Ability to work and collaborate with an international, remote-first team
• Self-motivated, initiative, and creative

Nice to have

• Recent coding bootcamp graduate or previous post-sales or engineering experience

Details

• Ideally located in Atlanta, Orlando, Miami, and/or Tampa
• 100% remote role