Senior Specialist Client Services Project Manager (AI)

Overview

Senior Specialist Client Services Project Manager (AI) oversees multiple software and AI/GenAI projects to support strategic goals, ensuring delivery, quality, and customer alignment.

What you'll do

• Oversee high-visibility software and AI/GenAI projects aligned to scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and core project documentation.
• Provide consistent communication with executive leadership and drive escalation management.
• Guide teams through the full project lifecycle and support PMO best-practice maturity.
• Lead end-to-end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.
• Assess AI use cases and evaluate data readiness, including ingestion, quality, labeling, and dependency tracking.

What you'll need

• Have 12 to 16 years of IT experience.
• Have 7 years of project management experience leading multiple concurrent projects in customer-facing environments.
• Deliver full lifecycle projects across Agile, Waterfall, and hybrid approaches.
• Have experience delivering technical, SaaS, and AI/GenAI programs.
• Be proficient with MS Project, Salesforce, Rocketlane, and Power BI.
• PMP certification required.
• Be willing to work in US shift (5 PM – 2 AM IST).

Details

• Location: Pune, India.
• Work mode: hybrid (2 days office, 3 days remote, each week).
• Requisition ID: 11643; reporting into: Tech Manager; role type: Individual Contributor.