Senior Specialist Software Architect

Overview

Join the CX Enterprise Architecture team as a Senior Specialist Software Architect, supporting security architecture and cross-CX architecture across a large, multi-tenant platform. About 60% of the role focuses on security and 40% on cross-CX architecture, including guiding technical decisions, translating requirements into designs, and driving AI-first transformation.

What you'll do

• Help lead security architecture strategy across the cloud-native CXone platform and hosted and legacy products.
• Drive cross-CX security initiatives, such as secrets management, from discovery through adoption through teams you don't manage.
• Strengthen the secure SDLC by helping define security processes, gates and guidelines in CI/CD.
• Ensure findings from AppSec and cloud security tools reach the right owners through the right channels.
• Partner with engineering teams, security champions and product managers on complex security questions.
• Turn regulatory and customer security requirements into engineering requirements.
• Support security incident analysis and response from the architecture side.
• Act as backup for the security architecture lead.
• Help define how to secure AI-assisted development and AI/LLM capabilities in products.
• Take architectural ownership of cross-CX projects spanning multiple products and teams.
• Turn broad requirement sets for large enterprise and regulated customers into high-level designs that engineering and DevOps teams can estimate and commit to.
• Contribute to architecture reviews, ADRs and suite-wide standards for resiliency, multi-tenancy, observability and integration patterns.
• Champion AI-first engineering, use AI coding agents in your own work and help teams adopt them.
• Guide architects and engineers toward correct technical paths, make high-stakes decisions and drive innovation and AI-first transformation across the organization.

What you'll need

• 14+ years in software engineering, including 5+ years as a software or solutions architect on large-scale, distributed, cloud-based systems.
• Solid understanding of securing production systems on AWS, including IAM and access design, network security, encryption and KMS, secrets management, and security posture management.
• Solid understanding of the secure SDLC, including threat modeling such as STRIDE, security design reviews, SAST, SCA and DAST, security gates in CI/CD, vulnerability management and remediation SLAs.
• Strong general architecture skills and hands-on experience with AWS.
• Experience with multi-tenant SaaS, microservices and event-driven systems, API and integration patterns, and resiliency.
• Experience across cloud-native systems, including Kubernetes and serverless, and legacy monolithic systems.
• A track record of driving multi-team initiatives to completion through influence, with clear ownership and follow-through.
• Self-sufficient and independent.
• Excellent written and verbal communication with engineering teams, senior management and customers.
• Use AI assistants and agents, such as GitHub Copilot and Claude, in daily work.

Nice to have

• Experience turning compliance frameworks into engineering requirements, for example SOC 2, ISO 27001, GDPR, PCI DSS, FedRAMP, IRAP, C5, IRS Publication 1075 or CIS Benchmarks.
• Deep hands-on experience with AppSec tooling, such as Aikido, Orca, Veracode and GitHub Advanced Security.
• Experience running a security champions/leads program.
• AI/ML security experience securing LLM-based features and agentic workflows, such as OWASP Top 10 for LLM Applications.
• Hands-on experience leading threat modeling and security design reviews with engineering teams.
• Background in penetration testing or offensive security.
• Security certifications such as AWS Certified Security – Specialty, CISSP, CCSP or OSCP.
• Infrastructure as Code experience with CloudFormation or Terraform.
• Experience with contact center (CCaaS) or real-time communications platforms.

Details

• Location: Pune, India.
• NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Role type: Individual Contributor.
• Reports to: Manager - Head of Architecture, Engineering, CX.