Senior Staff Techno functional Business Analyst Duck Creek

Overview

Lead business analysis and solution delivery across Property & Casualty insurance capabilities, owning initiatives in policy administration, product configuration, billing and enterprise integrations on the Duck Creek platform, from elicitation through production adoption and value realization.

What you'll do

• Lead discovery sessions with business, product, operations, underwriting, billing, architecture and technology stakeholders.
• Analyse business objectives, customer journeys, operating processes, pain points, business rules and regulatory requirements.
• Translate complex business needs into capabilities, features, user stories, process models, data requirements and acceptance criteria.
• Define functional and non-functional requirements, including security, performance, integration, resiliency, auditability and operational needs.
• Identify requirement gaps, conflicting expectations, dependencies and delivery risks.
• Maintain end-to-end traceability from business objectives through requirements, implementation, testing and production outcomes.
• Provide functional and technical guidance across Duck Creek Policy, Product, Billing and related integration capabilities.
• Evaluate business requirements against Duck Creek base capabilities and recommend configuration-led solutions before customization.
• Partner with Duck Creek architects and engineers to align solutions with Duck Creek OnDemand architecture and platform standards.
• Support Duck Creek cloud releases, feature evaluations, product upgrades and capability-adoption planning.
• Assess impacts across Policy, Billing, Insight, document generation, reporting, data and external systems.
• Partner with product owners to define product vision, business capabilities, roadmaps, release plans and measurable outcomes.
• Decompose strategic initiatives into epics, features, user stories, enablers and implementation increments.
• Own backlog readiness by ensuring requirements, dependencies, acceptance criteria and business rules are sufficiently defined.
• Support prioritization using business value, ROI, customer impact, risk reduction, regulatory needs, delivery effort and architectural dependencies.
• Facilitate backlog refinement, sprint planning, product demonstrations, acceptance activities and retrospectives.
• Ensure technical enablers, non-functional requirements, platform upgrades and technical-debt items receive appropriate roadmap consideration.
• Analyse end-to-end workflows and identify opportunities for simplification, automation and AI-enabled decision support.
• Define AI-enabled use cases across underwriting, policy servicing, billing, customer service, document processing and operational workflows.
• Partner with AI, data, architecture, risk and engineering teams to translate opportunities into implementable business capabilities.
• Evaluate use cases based on business value, feasibility, data availability, process readiness, risk and expected ROI.
• Design workflows that incorporate human review, exception handling, auditability, explainability and governance.
• Define business measures for AI-enabled capabilities, including cycle-time reduction, productivity, accuracy, customer experience and operational savings.
• Define business and system requirements for integrations between Duck Creek and enterprise platforms.
• Develop process flows, context diagrams, data mappings, interface requirements and integration specifications.
• Understand and contribute to API-led, event-driven, batch and messaging-based integration designs.
• Demonstrate working knowledge of cloud infrastructure and components, including compute, storage, databases, networking, identity, API gateways, messaging, monitoring and resiliency.
• Ensure integration designs address traceability, security, scalability, recoverability and production support.
• Own assigned capabilities across Policy, Product, Billing and integrations from concept through production adoption.
• Coordinate across product, business, architecture, development, quality engineering, data, security, DevOps and operations teams.
• Drive requirement clarification and business decision-making throughout design, development, testing and deployment.
• Support test strategy, business scenario definition, defect triage, user acceptance testing, release readiness and production stabilization.
• Validate that delivered solutions meet stated business objectives and drive corrective action where outcomes are not achieved.
• Track post-implementation metrics and confirm realization of anticipated business value.
• Serve as a trusted advisor to product owners, business leaders and technology teams.
• Communicate complex business and technical topics to executive, operational and engineering audiences.
• Facilitate decision-making when stakeholders have competing priorities or requirements.
• Influence solution direction through domain expertise, data, business-value analysis and structured recommendations.
• Mentor business analysts and contribute reusable practices, templates, domain models and analysis standards.
• Promote collaboration, transparency, ownership and continuous improvement across distributed teams.

What you'll need

• 14–16 years of experience in business analysis, product consulting, technology delivery or related roles.
• Extensive experience in the Property & Casualty insurance domain, with strong functional and technical knowledge of Duck Creek Policy, Product and Billing.
• Deep understanding of insurance product configuration and the end-to-end policy and billing lifecycles.
• Proven experience leading complex business elicitation, discovery workshops, process analysis and requirement definition.
• Experience translating business requirements into epics, features, user stories, business rules, process models and acceptance criteria.
• Demonstrated ability to partner with product owners on backlog planning, refinement, release planning and prioritization.
• Experience advising business leaders on prioritization using ROI, customer value, risk, regulatory need, operational impact and implementation effort.
• Proven ownership of end-to-end delivery across policy administration, product configuration, billing and enterprise integrations.
• Experience defining requirements for REST APIs, event-driven integrations, messaging, batch processing and enterprise data exchanges.
• Working understanding of cloud infrastructure, security, networking, identity, databases, API management, monitoring and resiliency.
• Experience working with architecture, engineering, testing, data, security and operations teams in complex enterprise environments.
• Ability to analyse business workflows and identify opportunities for process simplification, automation and AI-assisted optimization.
• Strong understanding of non-functional requirements, including security, performance, availability, auditability and supportability.
• Bachelor's or Master's degree in Business, Computer Science, Engineering, Information Technology, Insurance or a related discipline; equivalent relevant experience may be considered.

Nice to have

• Exposure to Life Insurance and Employee Benefits products, processes and technology ecosystems.
• Experience with Duck Creek OnDemand, cloud releases, platform upgrades and feature adoption.
• Knowledge of Duck Creek Insights, Distribution Management or related capabilities.
• Experience with personal lines, commercial lines, or both.
• Practical exposure to generative AI, agentic AI, intelligent document processing or AI-assisted decision workflows.
• Understanding of responsible AI principles, including human oversight, explainability, auditability, privacy and governance.
• Experience with GCP, AWS or Azure cloud environments.
• Knowledge of API management, microservices, service orchestration and enterprise integration platforms.
• Experience using process modelling and analysis tools, including BPMN, UML, journey mapping or value-stream mapping.
• Familiarity with Jira, Rally, Confluence or equivalent product and requirements-management tools.
• Experience defining business cases, benefit hypotheses, KPIs, operational metrics and post-implementation value assessments.

Details

• Location: Hyderabad, India.
• Employment type: Full-time.