Senior Survey Programmer (Qualtrics)

Overview

Program complex, bespoke market research questionnaires into the Qualtrics platform with custom web design, and conduct QA on programmed surveys. Work hours are aligned with US-based colleagues on the East Coast.

What you'll do

• Program market research questionnaires provided in Microsoft Word format into the Qualtrics online survey platform in a high quality and timely manner.
• Set up routing, custom display logic, and termination logic so only appropriate respondents enter the survey and see relevant questions.
• Ensure questions and supporting media (video, images, formatted text) display in a way that is accessible, understandable, aesthetically pleasing, and engaging for respondents.
• Use Javascript/jQuery and HTML/CSS to create custom question designs, back-end logic/data structure, or display functionality within Qualtrics to meet client requests.
• Contribute to accessible libraries of Javascript/jQuery examples for less technical programming staff.
• Make recommendations to project managers on adjustments or clarifications where designs or specifications are unclear or may confuse respondents.
• Conduct quality assurance on programmed surveys to ensure they meet client and project requirements prior to sending.
• Ensure projects are set up to collect sample, either internally or via redirects from external recruitment partners.
• Manage and upload third-party translations and conduct QA to ensure they display correctly for end respondents.
• Communicate with project managers on project status updates, edit requests, and questions via instant messaging, video calls, and project management platforms.
• Coordinate with fieldwork teams to ensure necessary quotas are set up and kept up to date.
• Perform other duties as required.

What you'll need

• 7+ years of experience programming market research surveys in Qualtrics, or in another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive).
• Ability to interface with internal teams to gather requirements, translate spec documents into programmed surveys, and communicate updates on timing expectations.
• Experience with JavaScript/jQuery, HTML, and CSS for developing custom question types or presentations.
• Comfort implementing more complex survey design elements (conjoint, maxdiff, least-fill randomization).
• Experience QAing surveys and designing survey QA processes and workflows to ensure work aligns to requested spec/design.
• Ability to consult on survey design best practices and flag designs that may be difficult for end respondents to answer.

Details

• Location: Mumbai or Pune, Maharashtra, India, or remote.
• Work mode: hybrid out of one of the India offices (Mumbai, Pune), or remote.
• Working hours aligned with US-based colleagues on the East Coast.