Survey Programmer (Qualtrics)

Overview

Guidepoint's Market Research Team is seeking a Survey Programmer to set up and program market research questionnaires into web-based platforms and conduct QA on programmed survey work. The role is expected to work hours aligned with US-based colleagues on the East Coast.

What you'll do

• Program market research questionnaires provided in Microsoft Word formatting into the Qualtrics online survey platform in a high quality and timely manner
• Set up routing, custom display logic, and termination logic to ensure only appropriate respondents are let into the survey and asked relevant questions
• Ensure questions and any supporting media (video, images, formatted text) are displayed in a way that is accessible, understandable, aesthetically pleasing, and engaging for respondents
• Make recommendations to project managers for adjustments or clarification where designs or specifications are unclear or would produce confusion for respondents
• Conduct quality assurance on programmed surveys to ensure they meet client/project requirements prior to sending
• Ensure projects are set up to collect sample, either internally or via redirects from external recruitment partners
• Manage and upload translations provided by third parties, and conduct quality assurance to ensure translations display correctly for end respondents
• Communicate directly and indirectly with project managers on project status updates, edit requests, and questions, through instant messaging, video calls, and project management platforms
• Coordinate with fieldwork teams to ensure necessary quotas are set up and kept up-to-date
• Other duties as required

What you'll need

• 3+ years experience programming market research surveys in Qualtrics or another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive)
• Ability to interface with internal teams to gather requirements, translate spec documents into programmed surveys, and communicate updates on timing expectations
• Comfort with implementing more complex survey design elements (conjoint, maxdiff, least-fill randomization)
• Experience QAing surveys to ensure work aligns to requested spec/design work
• Ability to consult on best practices for survey design, flagging designs that may be difficult for end-respondents to answer

Nice to have

• Qualtrics experience (strongly preferred)

Details

• Location: Mumbai, Maharashtra, India; Pune, Maharashtra, India
• Work mode: hybrid out of one of the India offices, or remote
• Working hours aligned with US-based colleagues on the East Coast