Senior Systems Engineer

Overview

A customer-facing sales engineering role partnering with the Account Manager for India-West accounts to shape network solutions, translate customer requirements into proposals, network designs, product configurations and sales quotes, and build trusted technical relationships.

What you'll do

• Lead technical customer engagements, gather networking requirements, and evaluate solution needs during sales meetings.
• Consult with prospective and existing customers on Ciena solutions for next-generation architectures and develop advanced use cases for converged architectures and Adaptive Networking applications.
• Create accurate and timely presales product configurations and pricing, lead RFP responses, and address customer technical inquiries.
• Lead collaboration with Sales, Product Line Management, and Marketing to develop or propose product enhancements aligned with customer requirements.
• Participate in Sales Engineering and Product Line Management focus groups to identify future product needs and evaluate solution alternatives.
• Drive the introduction of new concepts and features into customer networks using network design and modelling tools.
• Deliver product and technical expertise across optical, routing and switching products, and SDN management systems while managing ongoing customer and internal technical relationships.

What you'll need

• Technical degree, BE/BTech.
• 10+ years of telecommunications industry experience.
• Application of fibre-optic transmission systems, including OTN and WDM.
• Application of data networking technologies, including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN, IGP/EGP protocols, transport and service networking protocols, and IP network architectures.
• Configuration and automation of test equipment, including power meters, traffic generators, optical spectrum analyzers, and optical time-domain reflectometers, with interpretation of test results.
• Application of SDN management systems, northbound interfaces, and OSS systems.
• Presentation, interpersonal, and communication skills; work in team-oriented environments; response to RFPs and accurate communication of technical quotations; use of computers and application programs, including Microsoft Office.

Nice to have

• Motivation to apply advanced transport architectures.
• Ability to understand customer needs and apply technical expertise to develop customer solutions.
• Development and maintenance of strategic customer relationships across multiple customer organizations.
• Demonstration of expertise, creativity, consultancy, and leadership during technical sales activities.
• Flexibility to manage multiple tasks and customer relationships.
• Pursuit of career development opportunities and assignments that expand understanding of Ciena solutions.
• Time management, leadership, mentoring, and escalation judgment.

Details

• Location: Mumbai.
• Travel as required.
• Flexible work environment.