Senior Technical Consultant - Data 360 (Mandatory)

Overview

Senior Technical Consultant supporting a work stream in sophisticated enterprise customer engagements, acting as a hands-on advisor to deliver customer ROI on Salesforce Data 360 and related enterprise solutions.

What you'll do

• Lead the evaluation of options and present and educate customers and partners on technical aspects of engagements.
• Contribute to customer success through front- and back-end solution development and release management.
• Guide application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture and design, environment management, testing, and Salesforce Platform education.
• Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants and agentic evaluation frameworks to accelerate delivery.
• Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement.
• Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure.
• Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business and technical requirements at a senior level.
• Proactively identify and manage risk areas through to complete resolution.
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners.
• Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical and non-technical knowledge for customers and colleagues.

What you'll need

• 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org.
• Experience with enterprise architecture areas: integration technologies, single sign-on, master data management.
• Experience with Waterfall and/or Agile methodologies.
• Self-starter with proven results leading customer or partner success across front- and back-end architecture, development, release management, and change management.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value.
• Polished speaker able to evangelize best practices at various organizational levels.
• Genuine interest in studying new technologies and pushing the limits of existing ones.
• Strong written and verbal communication skills, tailored to the audience.
• Strong presentation skills, able to present and defend a point of view to varied audiences.
• Willingness to travel to client sites (avg. 25%, may vary by engagement).
• Bachelor's degree in Computer Science, Software Engineering, Business, or related field.
• Helpful to have Salesforce.com product certifications before joining; expected to earn Certified Platform App Builder, Certified Platform Developer I, Salesforce Certified Agentforce Service Consultant, Salesforce Certified Agentforce Sales Consultant, Certified Agentforce Specialist, Certified Sharing & Visibility Designer, and Certified Integration Architect within the first 3 months.

Nice to have

• Passion for customer success.
• Beginner's mind: always learning, open-minded, a great listener, hands-on.
• Thought leader with a strong point of view and executive presence: confident, not arrogant, a great storyteller.
• Urgency: moves fast and drives business value and results.

Details

• Location: India, Hyderabad.
• Travel to client sites expected, averaging 25% and varying by engagement.