Senior Technical Courseware Developer

Overview

Senior Technical Courseware Developer role at Zscaler, designing and developing end-to-end learning experiences that turn cybersecurity capabilities into persona and task-based training. This is a Hybrid role reporting to the Technical Training Content Development Manager in the Product Management department.

What you'll do

• Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards
• Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality
• Design and build highly engaging, interactive eLearning at scale, applying strong UX, accessibility, and reusability standards across learning components
• Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability
• Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks, validating quality and continuously improving using feedback

What you'll need

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 7-10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs
• Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with the ability to craft crisp technical narratives and instructor-ready materials
• Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes
• Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments
• Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology

Nice to have

• Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection
• Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths
• Certification in Cyber Security such as Zscaler certifications, Cisco, or Juniper network certifications

Details

• Location: Bangalore, Hyderabad, Mohali, or Pune, India
• Work mode: Hybrid