Learning Operations Specialist

Overview

Design and deliver learning solutions for the Global Finance organization while overseeing global LMS operations, facilitating onboarding and networking programs, and maintaining internal learning content platforms.

What you'll do

• Apply instructional design and design thinking principles to build engaging, learner-centered functional and technical training programs.
• Develop and maintain end-to-end courseware, including e-learning modules, facilitator guides, participant workbooks, presentations, visual assets, and knowledge assessments.
• Partner with Subject Matter Experts (SMEs) to design and update finance technical curricula and onboarding materials.
• Build assessment tools and end-of-class exams for structured career development pathways, including the multi-tier Finance Future Professionals (FFP) curriculum.
• Own end-to-end LMS operations in Workday Learn across the Global Finance organization, overseeing asset loading, offering creation, and course enrollments.
• Track and report L&D metrics, pulling learning enrollment, attendance, and assessment analytics to monitor program impact and engagement.
• Serve as ad-hoc registrar and operational point of contact, handling ad-hoc requests, registration tracking, and learner comms across teams.
• Facilitate engaging virtual and in-person sessions, including new hire programs and networking circles.
• Coordinate program logistics, including conference room bookings in key hubs (San Jose, Austin, Bangalore), calendar holds, and executive speaker alignment with leadership.
• Support Finance Networking Circles (FNC) by aligning strategy, coordinating host schedules, managing calendar holds, publishing communications, and co-hosting live sessions.
• Develop and distribute onboarding materials (e.g., Director & Above Playbook) and tailored Welcome Letters for new hires, direct managers, and directors.
• Distribute post-session collateral, sharing training recordings, AI Zoom summaries, and updated course decks with participants.
• Manage site governance and user permissions across internal SharePoint / Hub sites and external portals to maintain seamless navigation.
• Lead quarterly site content reviews with page owners to update featured tools, initiatives, and leadership development resources.
• Maintain shared collaborative spaces, preserving learning design artifacts and final versions of learning materials, assessments and results, evaluation feedback and other core deliverables.

What you'll need

• 4+ years of experience in instructional design, content development, and facilitation, with a strong portfolio of learner-centered deliverables.
• 3+ years of experience managing multiple concurrent instructional design and L&D projects in complex organizations.
• Proven technical proficiency in LMS administration (e.g., Workday Learn) and e-learning authoring platforms (e.g., Articulate Rise, Adobe product suite).
• Strong operational proficiency in session scheduling, attendance tracking, Zoom integrations, and data reporting/analytics.
• Exceptional cross-functional collaboration and consulting skills, with a track record of building trust with SMEs, Executive Assistants, and senior executive leaders.
• High degree of agility and execution mindset, with demonstrated ability to consistently meet tight deadlines and adapt to evolving strategic priorities.
• Bachelor's degree in Human Resources, Instructional Design, Organizational Development or equivalent practical experience.

Nice to have

• Prior experience within Finance or tech/e-commerce environments.

Details

• Location: Bengaluru, India.