Senior Technical Program Manager

Overview

As a Senior Staff Technical Program Manager in the Coupang Intelligent Cloud organization, you will drive large-scale, cross-functional initiatives across cloud infrastructure, platform services, AI infrastructure, operational excellence, reliability, capacity management and cloud business growth. You will define strategy, build execution plans, influence multiple organizations and deliver business-critical outcomes while serving as a trusted advisor to senior leadership.

What you'll do

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security and operational excellence.
• Define program strategies, success metrics, execution frameworks and operating mechanisms that scale across the CIC organization.
• Partner with engineering leaders and principal engineers to prioritize investments, manage dependencies and accelerate delivery of critical initiatives.
• Drive large-scale platform transformations involving architecture modernization, reliability improvements, automation and operational efficiency.
• Establish governance mechanisms, executive reviews, risk management processes and business reporting frameworks.
• Identify organizational bottlenecks, process inefficiencies and system gaps, and implement scalable solutions to improve execution.
• Lead initiatives involving infrastructure scalability, cloud adoption, capacity planning, service availability and operational readiness.
• Analyze complex technical and business data to drive prioritization, decision-making and resource allocation.
• Define and track organizational KPIs, operational health metrics, reliability goals and business outcomes.
• Build partnerships across engineering, product, security, finance, procurement and business teams to achieve company objectives.
• Drive executive-level communications by presenting program status, risks, tradeoffs and recommendations to senior leadership.
• Mentor TPMs and contribute to the growth of program management excellence within CIC.

What you'll need

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms or related technology domains.
• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms and modern software development practices.
• Experience driving programs across the full software development lifecycle, from concept through deployment and operational support.
• Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes.
• Experience identifying root causes, managing risks and solving complex organizational and technical challenges.

Nice to have

• Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure or large-scale distributed systems environments.
• Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures and infrastructure automation.
• Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security or AI/ML platforms.
• Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives.

Details

• Location: Bengaluru.
• Hybrid, onsite or remote working model is stated; the hybrid model requires employees to work at least 3 days in the office per week, with flexibility to work from home 2 days per week, depending on role requirements.
• Some businesses may require more time in the office due to the nature of the work.