Service Desk Engineer

Overview

Service Desk Engineer responsible for resolving complex user/system issues, handling high-priority tickets, and maintaining user and system uptime.

What you'll do

• Identify and resolve complex issues reported by users and handle system requests.
• Manage high-priority tickets and work toward closures within service level agreements (SLAs).
• Provide remote problem solving and coordinate with outside resources and vendors for resolutions.
• Support desktop computers, laptops, peripherals, and mobile devices for reported problems.
• Configure hardware/software to customer specifications and set up desktop/laptop systems end users.
• Troubleshoot domains, user accounts, and software accounts.
• Evaluate new product versions and recommend upgrade schedules.

What you'll need

• Experience with remote access systems.
• Ability to manage multiple customer accounts simultaneously.
• Knowledge of troubleshooting desktops/laptops and basic understanding of networks.
• Excellent customer support skills.
• Experience upgrading/supporting/troubleshooting Windows 10 and Microsoft Office 2016.
• Ability to troubleshoot printers, computer hardware, and other authorized peripherals.
• Professional work experience of 2 to 3 years.

Details

• Location: Bangalore, Karnataka, India.