Service Engineer Chromatographie (m/w/d)

Overview

Service engineer supporting analytical chromatography instruments (HPLC, UHPLC, GC) on site at a customer in northwestern Switzerland, as part of a small PerkinElmer team.

What you'll do

• Look after the customer on site according to the OneSource concept: installation, maintenance, repair and qualification of chromatography analysis instruments, across manufacturers.
• Plan and carry out preventive maintenance and requalifications in the customer's CMMS, ensuring they are completed on time.
• Perform fault analysis and troubleshooting, and document service visits and fault reports in the relevant systems.
• Document qualifications in a GMP-compliant way according to customer specifications within the relevant QM system, in close coordination with QA.
• Advise the customer on software updates, instrument upgrades, qualifications and process optimization; prepare decisions on repair versus replacement.
• Manage spare parts, tools and test equipment, including ensuring valid calibrations.
• Work closely with the OneSource account team, Sales, Service Operations and the Customer Care team.

What you'll need

• Completed scientific or technical degree (FH/ETH/University), preferably in chemistry, analytical chemistry, chemical or electrical engineering; or alternatively Laborant/in EFZ specialising in chemistry or Techniker/in HF.
• Experience in a GxP-regulated environment.
• Independent, structured and efficient way of working, organisational skills and a high degree of customer orientation.
• Teamwork, strong communication skills and solution-oriented thinking.
• Very good German and English, spoken and written.
• Valid driving licence category B and willingness to travel to other customer sites.
• Valid work permit for Switzerland.

Nice to have

• Several years of experience in technical customer service or as a laboratory professional with software-supported analysis systems (LC/GC).
• Knowledge of CDS such as Empower, Chromeleon or OpenLab.
• Good MS Office skills.

Details

• Location: northwestern Switzerland (customer site), role listed as remote.
• Regular travel to further customer sites.
• Company car, also available for private use.