Service Request Automation Engineer

Overview

Service Request Automation Engineer role within the Automation and Customer Portals team, focused on designing, implementing and evolving products and services for the enterprise ServiceNow portal as part of the Automation and Client Enabling Technologies (ACE) product line.

What you'll do

• Develop and maintain current and future products and services for the enterprise ServiceNow portal.
• Maintain enterprise ServiceNow portal design and code integrity, adhering to all standards and policies.
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Agile mindset and practices).
• Produce clean code based on specifications and requirements and document the work accordingly.
• Help design and implement new products and features while also enhancing the existing product suite.
• Work with global teams and collaborate remotely.

What you'll need

• Previous experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS.
• Aptitude for learning new technologies quickly.
• Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g., Sequalize).
• Demonstrated work experience in a DevOps environment and Agile practices.

Nice to have

• Previous experience with the development of automated testing solutions.

Details

• Location: Hyderabad (Hitec City Raidurg), Telangana, India.
• Flexible work arrangements: Hybrid.
• Travel requirements: Flexible.
• Employee status: Regular.
• Job posting end date: 11/4/2026.