Senior Manager, ServiceNow Senior Developer - Operational Technology

Overview

Lead the design, development and optimisation of ServiceNow Platform solutions for workplace experiences, partnering with stakeholders across HR, Finance, IT, Legal, Procurement and Security.

What you'll do

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Research and evaluate available ServiceNow technologies that align with customer specifications.
• Build, configure and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet unique business needs.
• Present technical solutions and architectural decisions to both technical and non-technical stakeholders.
• Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards.
• Define and manage project scope, objectives and deliverables for complex ServiceNow initiatives.
• Provide technical leadership for small to large-scale projects, ensuring timely delivery and quality standards.
• Maintain comprehensive documentation for configurations, customisations and integrations.
• Establish best practices for development, testing and deployment processes.
• Collaborate with enterprise architects to design and implement robust ServiceNow solutions.
• Oversee configuration, installation and testing of components, ensuring compliance with design specifications.
• Guide junior developers and share best practices across the team.
• Collaborate with architects, business analysts and stakeholders to align technical solutions with business objectives.
• Define and implement rigorous testing and validation procedures for all integrations and enhancements.
• Monitor platform performance and recommend optimisation strategies.
• Stay updated on ServiceNow releases and emerging technologies to introduce innovative solutions.

What you'll need

• 5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery and Service Catalog.
• Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows and custom scoped applications.
• Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Proficient in JavaScript and familiarity with Python for automation tasks.
• Good advanced working knowledge in API integration, REST/SOAP web services and data exchange mechanisms.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• Configuration Management Database (CMDB) Fundamentals.
• At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.

Nice to have

• Experience in OTM and SAM, with exposure to ServiceNow mobile applications and performance optimisation.
• Deep understanding of ETL mapping, transformation maps and Identification & Reconciliation Engine (IRE) rules.
• Experience in Agile methodologies and leading development sprints.

Details

• Based in Hyderabad (Hitec City Raidurg), Telangana, India.
• Hybrid work arrangement.
• Employee status: Regular.
• Travel requirements: Flexible.
• Job posting end date: 10/30/2026.