Services Architect II

Overview

Consult with clients to analyze their business needs and create a services solution to meet those requirements, acting as the single point of contact for sales and clients on services opportunities.

What you'll do

• Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities
• Provide a single point of contact to Sales and Services Delivery for services opportunities
• Develop an understanding of each target customer's business, operations, and industry trends
• Understand the customer's strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion, coordinating all Services resources and documentation such as proposals, SOWs, RFP responses, etc.
• Track critical sales and pipeline data on opportunities using existing systems
• Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit
• Participate in Rapid Improvement Team involvement

What you'll need

• 3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales
• Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems
• Previous experience with customer presentations, developing SOWs, responding to RFPs, estimating projects, and negotiating contracts
• Ability to develop and manage complex Services solutions for small to medium business to Enterprise level organizations
• Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Ability to travel up to 25% as needed

Nice to have

• Ready Product experience strongly preferred
• Develop good working relationships with staff in Services and Sales organizations
• Ability to be engaged in the art of consultative selling and negotiating techniques
• Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution
• Ability to effectively communicate and negotiate with C-Level executives in an "influence without authority" role
• Understands the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations
• Working knowledge of nuances of the small to medium business to Enterprise-level business space
• B.A. / B.S. degree, with a focus in business or Information technology

Details

• Location: Pune City, India
• Travel up to 25% as needed