Site Reliability Engineer 2

Overview

Support the reliability, stability, and operational excellence of platforms and services as a Site Reliability Engineer II. The role covers ITSM, monitoring, automation, cloud operations, service resilience, and foundational AI-driven initiatives.

What you'll do

• Apply ITSM practices across incident, problem, and change management.
• Monitor applications and infrastructure and resolve issues proactively.
• Support automation and DevOps practices to improve operational efficiency.
• Operate services in AWS-based and hybrid environments.
• Contribute to foundational AI-driven chatbot and IVR initiatives.
• Partner with engineering and business teams to improve service performance and availability.
• Support PCI compliance and enterprise audit requirements.

What you'll need

• 2–5+ years of experience in SRE, IT operations, production support, or related roles.
• Beginner-level understanding of ITSM frameworks and practices.
• Exposure to automation and orchestration tools.
• Basic knowledge of DevOps and CI/CD concepts.
• Beginner to intermediate experience monitoring applications and infrastructure.
• Familiarity with cloud environments such as AWS.
• Basic understanding of PCI and compliance or audit processes.

Nice to have

• Exposure to contact center technologies such as Avaya, Genesys, or IVR.

Details

• Location: Pune, India.
• Work arrangement: Hybrid capacity.