Site Reliability Engineer /Cloud

Overview

Site Reliability Engineer (Cloud) in Central Operations, responsible for delivering the infrastructure that provides customer-facing systems and cloud services to Sophos customers.

What you'll do

• Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
• Manage key operational systems on which millions of customers depend
• Create estimates and work plans, then deliver according to those plans in an agile manner
• Participate in a weekday / weekend on-call rotation
• Occasionally carry out changes outside of normal working hours
• Monitor existing infrastructure, identify areas of weakness and propose improvements
• Take corrective action, as first point of contact, to resolve incidents escalated from Technical Support, IT and development communities, and escalate where appropriate
• Provide incident response and coordination, ensuring issue resolution and helping coordinate multiple resources
• Publish software updates as required, meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management

What you'll need

• 2-4 years of hands-on technical knowledge with Amazon Web Services (AWS)
• Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3 and Secrets Manager
• Proficient with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor) and able to apply them responsibly to improve productivity
• Knowledge of CI/CD pipelines such as Jenkins / GitHub Actions or equivalent
• Experience with Infrastructure-as-Code tools such as Terraform or equivalent
• Familiarity with databases, e.g. MySQL, PostgreSQL, RDS, Mongo NoSQL
• Monitoring and alerting tools such as PagerDuty, Datadog, CloudWatch, Logz.io or equivalent
• Experience with Bash and Python scripting
• IP networking, LAN & WAN
• Ability to adapt to new technology
• Strong communication skills, both verbal and written
• Knowledge of malware, spam and network threats
• Ability to interface with senior leaders
• Comfortable working in a detail-driven environment
• Familiarity with GenAI tools such as GitHub Copilot, Cursor
• Exposure to compliance frameworks (SOC2, FedRAMP, etc.)

Details

• Remote role; candidates must reside in and be authorized to work in India
• Weekday / weekend on-call rotation; occasional changes outside normal working hours