Software Architect - Enterprise AI

Overview

Lead the vision, architecture, and standards for Twilio's internal Enterprise AI/ML platforms across business and corporate functions. Guide company-wide technical strategy, solve complex enterprise-scale problems, and mentor senior technical leaders.

What you'll do

• Lead architecture for the Enterprise AI engineering platform and products.
• Establish technical standards, guardrails, and best practices for AI-assisted software development.
• Own complex engineering problems at enterprise scale.
• Partner with product, engineering, and executive stakeholders on technical direction.
• Present AI Engineering plans and deliverables to executive leadership.
• Mentor senior technical leaders and build an engineering culture of excellence.
• Develop AI/ML solutions across Support, Sales, Marketing, Operations, and other functions.

What you'll need

• 15+ years designing and scaling distributed systems and platforms.
• Expertise in system design, reliability, scalability, security, and cost optimization.
• Experience setting technical vision at enterprise or company-wide level.
• Experience leading cross-functional initiatives and resolving complex, ambiguous problems.
• Experience mentoring senior engineering talent.
• Strong written, verbal communication, influence, and leadership skills.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Details

• Remote role based in Ontario, British Columbia, or Alberta, Canada.
• Occasional travel may be required for project or team meetings.
• Estimated pay: $234,880–$293,600 CAD yearly, with a 20% target bonus.