Software Tooling Support Engineer

Overview

The Software Tooling Support Engineer supports, configures, and continuously improves the software engineering tooling ecosystem used by R&D teams. The role helps keep tools for planning, collaboration, coding, testing, building, securing, and deploying software reliable, efficient, and aligned with engineering team needs.

What you'll do

• Provide functional and operational support for assigned software engineering tools and platforms.
• Resolve incidents, service requests, and user-reported issues within agreed service levels.
• Support users with application usage, access management, and configuration-related requests.
• Collaborate with support teams and suppliers to ensure effective service delivery.
• Configure and maintain application settings, permissions, workflows, templates, integrations, and related configurations.
• Implement approved changes and enhancements.
• Support application upgrades, migrations, and lifecycle management activities.
• Contribute to workflow automation and productivity improvements.
• Coordinate and execute testing activities for application changes, upgrades, and releases.
• Support user acceptance testing and deployment validation activities.
• Verify application functionality following implementations and system changes.
• Ensure changes are documented and communicated appropriately.
• Contribute to initiatives that improve application stability, efficiency, and user experience.
• Support onboarding, training, and adoption activities for engineering teams.
• Promote best practices and standard ways of working.
• Support the introduction of new capabilities and tooling enhancements.
• Collaborate with engineering teams, stakeholders, suppliers, and support partners.
• Maintain application documentation, operational procedures, and knowledge articles.
• Share knowledge and contribute to continuous improvement initiatives.
• Participate in operational reviews, support meetings, and project activities.

Details

• Location: Bangalore.
• Supported platforms include Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory, and other software engineering, DevOps, and developer productivity tools.