Solution Architect - Slack exp mandatory

Overview

Solution Architect on the Solution Design team at Slack, designing, validating and documenting solutions for Enterprise customer implementations within the Salesforce Delivery Methodology.

What you'll do

• Own solution design across the Discover, Define, and Design stages of the Salesforce Delivery Methodology, translating customer requirements into clear, buildable solution designs
• Evaluate and recommend the right mix of out-of-the-box Slack/Slack AI capabilities (search & summaries, huddle notes, Workflow Builder, native Slackbot capabilities, Agentforce integrations) versus custom configuration, always favoring the simplest viable path
• Partner closely with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timeline, and success measures
• Produce and maintain solution design artifacts, including architecture diagrams, functional specs, and configuration workbooks, that development and QA teams can build against
• Lead design workshops with customer technical and business stakeholders, facilitating trade-off discussions and driving toward a validated solution
• Proactively surface design risks and work cross-functionally to resolve them before they impact delivery
• Continuously improve design practices and reusable design patterns, incorporating AI-native tooling (e.g., Slackbot skills) to increase design efficiency and consistency across engagements
• Identify integration points with Salesforce products (Sales Cloud, Service Cloud, Agentforce) and design cross-cloud solutions that keep Slack at the center of the customer's workflow
• Support post-launch adoption by ensuring the solution design accounts for change management and long-term platform maturity

What you'll need

• 8-10+ years of solution design, architecture, or technical consulting experience, preferably in SaaS and/or professional services
• Demonstrated experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack/Slack AI product capabilities
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and competing requirements to land on the right design
• Excellent communication skills for translating technical design decisions to both customer stakeholders and delivery teams
• Hands-on familiarity with integration patterns and API-based architecture, ideally including Salesforce products
• A collaborative mindset, comfortable partnering with Delivery Managers, Technical Architects, and customers to reach a shared design
• Natural curiosity, a love of learning, and a habit of sharing design knowledge and patterns with others

Nice to have

• Familiarity with Salesforce products and how they integrate with Slack (e.g., Agentforce, Sales/Service Cloud notifications)

Details

• Location: Bangalore, India