Solutions Engineer

Overview

As a Solutions Engineer for existing accounts, you will serve as the primary technical and strategic partner for Redwood's existing customers, driving adoption, identifying expansion opportunities, and acting as a trusted advisor who bridges business objectives with technical outcomes.

What you'll do

• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
• Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
• Proactively identify adoption gaps and risk areas, and create "get-well" plans to ensure continued success and retention.
• Deeply understand each customer's architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
• Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
• Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
• Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
• Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
• Translate business challenges into technical solutions using Redwood's automation platform.
• Develop and execute account growth strategies that align customer roadmaps with Redwood's value proposition.
• Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
• Coordinate cross-functional teams, including Product Management, Engineering, and Professional Services, to drive successful outcomes.
• Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
• Troubleshoot technical issues at a high level to determine the appropriate path to resolution.
• Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
• Document and share best practices for implementing and optimizing Redwood solutions.
• Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.

What you'll need

• Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
• Ability to troubleshoot technical issues at a high level.
• High-level understanding of organizational structures in large enterprises and their typical challenges.
• High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
• Ability to quickly learn, articulate, and demonstrate complex solutions.
• Exceptional written, verbal, and presentation skills for technical and executive audiences.
• Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
• Analytical and structured approach to problem-solving and process improvement.

Nice to have

• Experience with SAP ERP solutions.
• Experience with Java, SAP ABAP, SQL Developer, or similar.
• Experience with LLMs and AI solutions.

Details

• Location: United States (Remote).
• Willingness to travel approximately 20–40%, depending on customer and business needs.