Specialist Customer Service

Overview

Reporting to the Administration Manager, you will handle administrative functions for Group Retirement Plans, including RRSP, DPSP and various non-registered products, and assist a Group Retirement Services Customer Service Specialist with day-to-day caseload administration.

What you'll do

• Process cash withdrawals.
• Handle member and member plan maintenance on GPAS (Group Pension Administration System).
• Handle basic related inquiries.
• Become familiar with GPAS and various GRS processes.

What you'll need

• A Customer Service focus with a positive can-do attitude.
• Strong communication skills, both written and verbal.
• Organized, and able to work in a dynamic and changing environment.
• Self-motivated, able to effectively multi-task, comfortable with tight deadlines, and results oriented.
• Instills quality in day-to-day activities and processes.
• Strong interpersonal skills; team player is a must.
• Fluent in Microsoft Office tools including Word, Excel and Outlook.

Nice to have

• Knowledge of rules and regulations as they relate to GRS products.
• Knowledge of investment/retirement arrangements and/or business processes within GRS.