Specialist Engineer, Technical Support, VCC/VSPC

Overview

Specialist Engineer, Technical Support for VCC/VSPC, providing complex support and troubleshooting for Veeam’s products.

What you'll do

• Provide in-depth technical support and troubleshooting via telephone, email, and web conferencing.
• Analyze and diagnose Veeam product problems related to virtualization software, operating systems, networks, and applications.
• Maintain customer rapport and deliver excellent, timely communication.
• Communicate effectively with Sales Representatives and Account Managers.
• Act as point of contact for high-priority, highly complex issues and maintain on-call responsibilities.
• Contribute to documentation to build the knowledge base.
• Train and mentor less experienced engineers.

What you'll need

• 3+ years of VMware or Microsoft virtualization technology experience.
• 3+ years of Windows infrastructure experience (IIS, Exchange, SQL, and Domain Controller).
• Strong networking background.
• 3-5 years of Windows and Linux server administration and troubleshooting experience.
• 5 years of Level II or Level III client/customer support with demonstrated problem resolution skills.
• Exceptional verbal and written communication skills.
• At least 1 year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.

Details

• Location: Bangalore, India.