Specialist - F&A - I2C 4B

Overview

Serve as a subject matter expert for billing operations and accounts payable dispute resolution, supporting team members and cross-functional stakeholders. Execute billing activities, investigate discrepancies, and resolve customer disputes involving invoices, payments, and account balances.

What you'll do

• Serve as a subject matter expert for billing operations, providing guidance and support to team members and cross-functional stakeholders.
• Execute the end-to-end billing process.
• Process billing adjustments, credit notes, refunds, billing reconciliation, vendor invoicing, and document matching.
• Handle and manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution.
• Serve as an SME for the AP team on dispute resolution and support team members and cross-functional stakeholders.
• Investigate discrepancies by reviewing contracts, purchase orders, billing records, and communications.
• Engage with clients professionally to clarify issues, negotiate resolutions, and maintain positive relationships.
• Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence.
• Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.

What you'll need

• Relevant years experience in Billing /Disputes.
• Basic system navigation, including experience with document management or ERP tools.
• Proficiency in MS Excel.
• Good communication and analytical skills.
• Proficient in English, written and spoken.
• B.COM or relevant Business/Finance qualification.
• Strong knowledge of accounting principles and financial statements.
• Accurate handling of complex accounts, invoices, and customers.
• Bachelor's degree in Accounting, Commerce, Economics, or Finance, or a Master's degree in Finance.

Nice to have

• Experience with Oracle ERP.
• Accounts Payable Certification from F-Tec.
• Certified Financial Analyst (CFA) certification from Skillab.
• Certified Public Accountant (CPA) certification from Perfekt Szolnok.
• Certified Treasury Professional (CTP) certification from Instituto Nacional de Aprendizaje.
• Financial Modelling and Valuation Analyst certification from Corporate Finance Institute (CFI).
• Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), and People Leadership skills.
• English language proficiency at C2 level.

Details

• Location: Gurgaon, India.
• Office work.
• Night shift in India.
• Regular job type.