Specialist - F&A - I2C 4B

Overview

Specialist in Finance and Accounting (F&A) I2C, responsible for end-to-end billing and Order-to-Cash (OTC) operations, governance and continuous improvement.

What you'll do

• Lead end-to-end billing and invoicing operations, ensuring invoices are generated accurately and on time.
• Monitor billing exceptions, credit/debit notes, cancellations, rebills, and invoice disputes.
• Ensure appropriate controls are in place to prevent revenue leakage and billing errors.
• Drive improvements in billing accuracy, first-time-right billing, and invoice turnaround time.
• Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing, Collections, Cash Application, and Dispute Management and Reporting.
• Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and productivity.
• Conduct regular governance calls, service reviews, and business updates.
• Produce an action list after meetings for action, ownership and deadlines.
• Provide actionable insights and recommendations to improve cash flow and operational performance.
• Effectively manage sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impacts.
• Analyze trends across collections, billing accuracy, disputes, customer setup, and cash application metrics.
• Drive data-based decision-making and forecasting.
• Conduct regular performance reviews and career development discussions with documented action plans.
• Guide, mentor, and support OTC associates and analysts.
• Lead Lean Six Sigma initiatives focused on productivity and quality improvement.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.

What you'll need

• Bachelor's degree in Accounting, Commerce, Economics or Finance, or Master's in Finance.
• Required skills: Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership.
• English language proficiency at Upper Intermediate (B2) level.

Nice to have

• Prior experience managing OTC operations in the Media Industry.
• Experience with driving transformation or projects, and Robotic implementation experience.
• Excellent communication, executive presence, and influencing skills.
• Lean Six Sigma Green Belt or Black Belt certification.
• Strong exposure to global delivery models and transition management.
• Experience in leading business process re-engineering and productivity programs.

Details

• Location: Noida, India (Stellar, STPI).
• Work mode: Office work.
• Shift: Evening shift.
• Job type: Regular.