Specialist - Insurance Operation

Overview

Specialist role in Insurance Operations at Marsh McLennan, Gurugram (Grade C1), handling complex and diverse insurance work, including creating, building and launching client apps on the iNGAGED platform.

What you'll do

• Set up new client applications, configure menus and pages, add and manage content modules, maintain assets and apply themes so the app is ready for launch.
• Review page properties and analytics, coordinate required content and support post-launch engagement to ensure a successful client app experience.
• Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
• Adhere to company policies and maintain performance standards.
• Update reports based on predefined templates on a regular basis to ensure accurate entry.
• Maintain a basic understanding of the core aspects of relevant insurance and related legislation.
• Complete all assigned training activities within the stipulated time, and meet production and quality targets in training and in BAU after training.
• Communicate status of work and any issues to team managers and the manager on time.
• Ensure statutory regulations and company procedures are followed, and proactively comply with the regulatory and risk framework.
• Review policies, including Property & Casualty policy checking, across volumes ranging from 10 to over 1,000 policies.

What you'll need

• Graduate in any stream.
• Fair understanding of Insurance Broking business and dynamics.
• Good command over spoken and written English.
• Superior comprehension and articulation skills.
• Ability to prioritize and organize tasks and work within stiff timelines.
• Eye for detail and innovative mindset.
• Basic knowledge of MS Office.
• Willingness to learn and adapt to changes.

Nice to have

• Insurance certification from The Institutes, USA.
• Post-Graduation or certificate courses in Insurance.
• Any prior experience on any insurance process.
• Good understanding of Property & Casualty experience and policy checking / review experience.

Details

• Location: Gurugram - DLF Building.
• Work mode: hybrid; expected to be in the local office or working onsite with clients at least three days per week.
• Shifts: 5:30pm to 2:30am; schedule adherence is a must and no unplanned leaves.
• Holidays as per location, subject to business requirements.
• Shared transport provided where the address falls in an accepted service zone.