Specialist - Insurance Operation

Overview

Specialist in Insurance Operations (Grade C1) at Marsh McLennan's MMA-Insurance Operations team in Gurugram, handling complex and diverse insurance work and client app setup on the iNGAGED platform.

What you'll do

• Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adhere to company policies and maintain performance standards
• Create, build and launch client apps using the iNGAGED platform, including setting up new client applications, configuring menus and pages, adding and managing content modules, maintaining assets and applying themes
• Review page properties and analytics, coordinate required content and support post-launch engagement to ensure a successful client app experience
• Update reports based on predefined templates on a regular basis to ensure accurate entry
• Maintain a basic understanding of the core aspects of relevant insurance and related legislation
• Complete all assigned training activities within the stipulated time
• Meet production and quality targets in training and in business as usual (post training)
• Communicate status of work and any issues to team managers and the manager on time
• Ensure statutory regulations and company procedures are followed to protect clients, colleagues and the company's business interests
• Review policies, ranging from as few as 10 to over 1,000

What you'll need

• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organize tasks and work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

Nice to have

• Insurance certification from The Institutes, USA
• Post-graduation or certificate courses in insurance
• Any prior experience on any insurance process

Details

• Location: Gurugram, DLF Building
• Work mode: hybrid, with at least three days per week in the local office or working onsite with clients
• Shifts: 5:30pm to 2:30am; schedule adherence is a must and no unplanned leaves
• Holidays as per location, subject to business requirements
• Shared transport provided where the address falls in the accepted service zone