Specialist, Order Management

Overview

Join the Order Management team to issue accurate and timely client invoices, supporting revenue generation through processing contracts, sales, renewals and high volumes of emails.

What you'll do

• Review contracts signed by the customer.
• Process new sales, renewals and amendments, ensuring accurate and timely billing and services.
• Make accurate adjustments to client accounts.
• Provide verbal and/or written billing explanations to clients, client services and sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures.
• Provide basic ad hoc reporting as necessary.

What you'll need

• Bachelor or Master degree.
• Excellent communication skills (verbal / written).
• Strong analytical and problem solving/research skills with high attention to detail.
• Basic knowledge of MS Office.
• Ability to independently work as a contributing member in a high-paced and focused team with minimal directions.
• Willingness to work in rotational shifts as per business requirement.

Nice to have

• 1+ years of prior experience.
• Prior experience of working in Salesforce or Oracle.

Details

• Location: Hyderabad, Telangana.
• Rotational shifts as per business requirement.