Specialist, Technical Analyst

Overview

Support configurable enterprise applications used across engineering, maintenance, asset reliability, Environment, Health & Safety, manufacturing, and capital-project business processes within a global Digital Manufacturing organization. Work with business stakeholders, product teams, technical resources, and external vendors on application operations, enhancements, data quality, issue resolution, releases, and user enablement.

What you'll do

• Support configuration activities, including customizing forms, fields, workflows, notifications, and settings.
• Assist with approved enhancements, configuration changes, application maintenance, and routine system administration.
• Participate in testing and validation of new functionality before deployment.
• Investigate and resolve Level 1, Level 2, and Level 3 support tickets in line with application support needs and SLA mandates.
• Perform initial troubleshooting and issue analysis before escalating complex issues to the vendor.
• Document findings, resolutions, and recommendations for recurring issues.
• Provide stakeholders with updates on ticket status and resolution progress.
• Support data imports, exports, validation, cleansing, reconciliation, quality checks, reporting, and analysis.
• Help maintain data integrity across Enablon modules.
• Assist with release preparation, system testing, deployment, post-release validation, and issue monitoring.
• Execute test cases and document testing results.
• Maintain release documentation and change records.
• Author SDLC documentation, including Change Requests, Quality Assurance plans, Requirement Specifications, Technical Design documents, Traceability Matrices, Test Scripts, and Quality Assurance Summary Reports.
• Author and maintain support documentation, standard operating procedures, knowledge articles, job aids, troubleshooting guides, and user support materials.
• Identify opportunities to improve support processes and operational efficiency.
• Collaborate with business users, project teams, and technical resources to support application needs.
• Participate in support meetings, status updates, and project discussions.
• Escalate risks, issues, and blockers appropriately.
• Participate in release activities and critical issue support when required.

What you'll need

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
• 3-5 years of experience supporting enterprise applications.
• Be based in Hyderabad or Pune with flexibility for occasional CST overlap meetings.
• Enterprise application administration, configuration, implementation of enhancements, and periodic upgrades.
• Hands-on experience supporting configurable business applications, with exposure to a variety of Environmental Health & Safety applications including Enablon.
• Ability to quickly learn, adopt, and support new technologies and applications across the Product Line.
• Demonstrated experience across the Software Development Life Cycle (SDLC), including requirements, design, testing, deployment, validation, and support.
• Power BI development, reporting, and analytics.
• SQL and data analysis for troubleshooting, validation, and reporting.
• Understanding of workflows, business rules, forms, notifications, security models, and application configuration concepts.
• Incident management, root cause analysis, and problem resolution.
• Experience with ticketing systems, support processes, and service management practices.
• Application testing, validation, and release support.
• Understanding of cloud architecture, system integrations, data management, data quality, and governance.
• Strong stakeholder communication, documentation, and collaboration skills.
• Familiarity with Enablon modules and configuration concepts.
• Basic to intermediate SQL knowledge for data analysis and validation.
• Experience with application testing and defect management.
• Ability to work effectively in a team-oriented environment.

Nice to have

• Experience supporting Environmental, Health & Safety (EHS) applications.
• Exposure to Enablon implementations or post-production support.
• Experience working with global support teams.
• Familiarity with reporting tools such as Power BI.
• Experience creating user documentation, knowledge articles, or training materials.
• Knowledge of GxP/GMP environments, Computer System Validation (CSV), Computer System Assurance (CSA), and regulated manufacturing processes.
• Basic understanding of integrations, APIs, or data exchange processes.
• Exposure to JavaScript, web technologies, or application configuration tools.
• Experience with ETL or data-loading activities.
• Enablon training or platform certification.
• Familiarity with Agile or ITIL-based support processes.

Details

• Location: Hyderabad, Telangana; the role requires 3 days of work from the office.
• Core hours follow Monday-Friday India business hours.
• Flexibility is required for occasional meetings with global stakeholders during CST overlap hours.
• Employee status: Regular.
• Work arrangement: Hybrid.
• No travel is required.
• Domestic relocation is indicated.
• Visa sponsorship is not available.
• No valid driving license is required.