Sr Business Analyst

Overview

Senior Business Analyst for Fiserv's Credit Risk clients and stakeholders, driving mid-size projects or phases of larger programs and bridging business needs with IT and technical delivery.

What you'll do

• Analyze the business needs of Credit Risk clients and stakeholders to identify business problems and contribute input to solutions.
• Consult with customers on how to best support their area through effective use of current technology.
• Liaise between the business and IT departments or external service providers.
• Translate high-level or under-specified client needs into clear, unambiguous business requirements.
• Focus primarily on functional requirements, and bridge system requirements from end users to technical implementation.
• Create requirements specifications (client, user, etc.) and identify or synthesize technology needed to meet user or market needs.
• Lead and coordinate cross-functional, cross-departmental and cross-company teams across the project lifecycle, from initiation to closure.
• Deliver projects on time, within budget and within scope.
• Ensure project methodologies, delivery processes and implementation management processes are followed.
• Manage project requirements, schedule, risk and issue management, and scope change management.
• Manage the project budget with the Project Manager, including validating estimates, tracking cost variance and managing resources.
• Facilitate project communications and manage stakeholder, client and project team expectations.
• Collaborate on monthly planning and forecasting.
• Work with the training team to create materials for impacted teams on new solutions.
• Sign off business requirements developed by the Solutions team.
• Engage with the Solutions team to assess project impact and obtain HLE, then decide the path forward and obtain business approvals.
• Triage business requests for product enhancements or new products.

What you'll need

• Proficiency in Microsoft Office tools.
• Excellent verbal, written and presentation skills.
• Proven success delivering projects within budget and specified timeframes while ensuring customer satisfaction.
• Proven problem-solving skills from problem assessment to solution selection.
• Ability to identify alternatives and make contingency plans.
• Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.
• Ability to make difficult decisions based on value to customers and the overall business in a fast-paced, complex and at times stressful environment.
• Proven ability to thrive in a fast-paced, dynamic environment.
• Ability to handle multiple projects and assignments.
• Ability to demonstrate critical thinking, providing options and recommendations for resolving issues, mitigating risks and resolving escalated items.
• Bachelor's Degree or equivalent, plus 6+ years progressive management experience, including management of major projects in a large operating environment.

Nice to have

• PMP certification.
• Clarity experience or knowledge.
• Jira board management and Jira ticket creation.
• Scrum Master experience.
• Experience working with technical delivery teams.

Details

• Location: Thane, India.