Sr Business Analyst

Overview

Senior Business Analyst for Fiserv's Credit Risk clients and stakeholders, driving mid-size projects or phases of larger programs from initiation to closure.

What you'll do

• Analyze the business needs of Credit Risk clients and stakeholders to identify business problems and contribute input to business solutions.
• Think through end-to-end activities that create value for customers while removing unnecessary non-value-added work.
• Help the organization improve how it conducts its functions and activities to reduce overall costs, use scarce resources more efficiently, and better support customers.
• Consult with the customer on how to best support their area through effective use of current technology.
• Liaise between the business side of an enterprise and the IT department or external service providers.
• Apply analytical skills to client business needs, often high-level or lacking in detail, and communicate them clearly and unambiguously.
• Focus primarily on Functional Requirements describing what the system, process, or product/service must do to fulfil business requirements.
• Bridge systems requirements from the end user to functional implementation of technical solutions.
• Create requirements specifications (client, user, etc.) and specifications of user or market needs, including identification or synthesis of technology needed to meet them.
• Lead and coordinate cross-functional, cross-departmental, cross-company teams responsible for all aspects of a project.
• Deliver projects on time, within budget, and within scope.
• Ensure project methodologies, project delivery processes, and implementation management processes are followed.
• Manage and drive Project Requirements, Schedule, Risk and Issue Management, and Scope Change Management.
• Along with the Project Manager, manage the project budget, including understanding and validating estimates, cost variance tracking, and managing project resources effectively.
• Provide clear and concise project communication, both written and verbal, and facilitate/manage project communications and stakeholder, client and project team expectations.
• Collaborate on monthly planning and forecasting.
• Work with the training team to create materials for impacted teams on new solutions.
• Sign off business requirements developed by the Solutions team.
• Engage with the Solutions team to get project impact assessed and obtain HLE; decide the path forward based on HLE and obtain business approvals.
• Triage business requests for product enhancements or new products.

What you'll need

• Proficiency in Microsoft Office tools.
• Excellent verbal, written and presentation skills.
• Proven success in delivering projects within budget and specified timeframes while ensuring customer satisfaction.
• Proven problem-solving skills from problem assessment to solution selection.
• Ability to identify alternatives and make contingency plans.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
• Ability to make difficult decisions based on the value to customers and overall business in a fast-paced, complex and at times stressful environment.
• Proven ability to thrive in a fast-paced, dynamic environment.
• Ability to handle multiple projects and assignments.
• Ability to demonstrate critical thinking, providing options and recommendations for resolving issues, mitigating risks, and resolving escalated items.
• Bachelor's Degree or equivalent, plus 6+ years progressive management experience, including management of major projects, in a large operating environment.

Nice to have

• PMP certification.
• Clarity experience/knowledge.
• Jira Board management and Jira ticket creation.
• Scrum Master experience.
• Experience working with technical delivery teams.

Details

• Location: Thane, India.