Sr. D&T Analyst–HR

Overview

Sr. D&T Analyst–HR supports, enhances, and transforms the Workbrain and Kronos workforce management landscape, reporting to the Digital & Technology Manager – HR.

What you'll do

• Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability
• Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects
• Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity
• Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience
• Gather, analyze, and translate business requirements into functional recommendations and technical specifications
• Support improvement initiatives by delivering system enhancements, configuration changes, and process optimization
• Participate in transformation projects related to workforce management, time, attendance, scheduling, and payroll integration
• Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization
• Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively
• Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities
• Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness
• Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge
• Support prioritization of backlog items across run, improve, and transform demand
• Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes
• Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities

What you'll need

• Bachelor's degree (full time)
• 5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions
• Experience supporting Workbrain and/or Kronos in a global environment
• Experience in production support, system enhancements, testing, and release management
• Experience working with third-party vendors, implementation partners, and cross-functional business teams

Nice to have

• 7+ years of experience in enterprise application support, enhancements, or transformation initiatives
• Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes
• Strong functional and operational knowledge of Workbrain and Kronos
• Experience supporting incident management, problem management, and system stabilization activities
• Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
• Experience gathering and translating business requirements into practical system solutions
• Demonstrated ability to analyze processes, data, and system impacts and recommend improvements
• Understanding of integrations, interfaces, and downstream payroll impacts
• Strong testing capability, including test planning, script creation, execution, and defect management
• Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively

Details

• Location: Powai, Mumbai, MH
• Applicants must meet minimum age qualifications in the country in which the job is located