Sr Human Resources Associate, Shared Service Centre

Overview

Sr Human Resources Associate within the Regional Shared Service Centre, supporting professionals engaged on behalf of clients and managing back-end HR, payroll and legal service providers for international entities. This is a 9 month fixed term contract night shift role, ideally starting immediately.

What you'll do

• Support employee life cycle processes such as onboarding of new professionals, professionals' data management, visa renewals, transfers and offboarding of professionals.
• Prepare HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates and certification of termination.
• Organize and maintain employee records via the proprietary Platform: input, update and maintain customer and professional personal data, and process forms related to HR activities such as new hire, change of status, benefits and terminations.
• Administer benefits on behalf of customers and professionals, including collaboration with broker/insurer for benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for professionals.
• Participate in continuous improvement of HR processes and help maintain standard operating procedures and policies.
• Communicate effectively, verbally and in writing, with professionals and customers to explain and resolve queries and concerns.
• Ensure service excellence by following and committing to established SLAs and SOPs.
• Communicate and liaise with GP partners and vendors, including insurance, local service, local payroll and pension providers, and internal GP teams.
• Act as first point of contact for professionals and customers during onboarding and offboarding.

What you'll need

• 2-5 years of HR operations experience
• Detailed knowledge of HR procedures and policies
• Experience working within a Shared Services environment
• Strong hands-on experience managing onboarding processes across the Americas region
• Excellent customer service skills
• Proficient in both written and verbal English, able to articulate clearly and effectively in various communication settings
• Literacy with MS Office
• Proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms
• Demonstrated AI literacy, with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively
• Experience in stakeholder management, including building positive relationships with internal and external stakeholders
• Strong self-motivation, attention to detail and time management skills
• Ability to work in an international team across different locations, cultures and backgrounds
• Flexibility to accommodate different time zones based on customer and professional needs

Nice to have

• SSC experience
• Prior experience with Canada, Mexico, the US, or Brazil (a strong plus)
• Knowledge and experience in handling offboardings

Details

• Location: India (Remote-First)
• Employment type: 9 month fixed term contract
• Shift: night shift
• Start: ideally immediately