HR Analyst

Overview

People Services India is looking for a strong HR generalist to join the India People Services team as part of the Tier 1 HR Services operation, supporting managers, employees and HR colleagues across RTX business units.

What you'll do

• Act as a primary HR point of contact for managers and employees, understanding their questions and issues, advising them professionally and handling queries in a timely manner using HR Contact Center procedures, policy manuals, the knowledge management system and other reference materials.
• Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits.
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority and complexity.
• Ensure maximum employee satisfaction through quality and timely responses to employee interactions.
• Build, organize and review knowledge base content, acting as gatekeeper and publisher of the KB and promoting direct access.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management application.
• Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally.
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services.
• Support continuous improvement activities to simplify and standardize processes.
• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment.
• Be responsible for Human Resource services standard reports.
• Proactively handle risks or process gaps and involve responsible teams to find solutions together.
• Initiate and lead process improvement projects to release capacity for incoming new processes.
• Perform any other duties deemed reasonable and necessary by the business.

What you'll need

• Bachelor's degree in human resources, Business Administration, or a related field.
• 2-5 years of experience in HR operations or a similar role.
• 2-5 years of experience within the HR field, preferably in a generalist role, with good understanding of India HR practice, HR operations responsibilities and processes, and working in cross-country groups or teams delivering remote HR operational services with quality and efficiency.
• Proficiency in HRIS software such as Workday and Microsoft Office Suite.
• Knowledge of HR processes and exposure to a Shared Service Center environment.
• Strong understanding of HR policies, procedures, and best practices.
• Good knowledge of India Payroll and Statutory Benefits to resolve employee enquiries.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized, with the ability to handle sensitive and confidential information with discretion.
• Ability to handle a high volume of employee contacts daily while maintaining a positive attitude.
• Ability to meet deadlines in a high-volume, energizing environment where change is constant.
• Ability to work independently on complex non-standard queries and cases with limited guidance, and to work in a team environment.
• Ability to anticipate and understand customer needs and provide guidance.
• Good interpersonal and customer relationship skills to handle difficult and sensitive matters.

Nice to have

• Experience with HRIS systems such as Workday.
• Experience with help desk tools such as ServiceNow.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Sy No 2/2 Venkatala Village, Yelahanka Hobli).
• Country: India.