Sr Procurement Ops Professnl

Overview

Lead complex operational work across contract and catalog operations, supplier onboarding and enablement, services procurement and related Procure-to-Pay processes, acting as a trusted subject matter expert and partner to Sourcing, Property Management, Product, Finance, Legal, Technology, business teams and suppliers.

What you'll do

• Own complex Contract Services and Contract & Catalog Operations work from intake through completion, ensuring accuracy, timeliness, policy compliance and strong partner experience.
• Lead the operational contracting lifecycle, including intake, record creation, document coordination, amendments, renewals, pricing and term updates, approvals, signatures, repository maintenance and downstream enablement.
• Own supplier onboarding, prequalification, due diligence, master data and enablement activities; partner with Sourcing, Legal, Finance, business teams and suppliers to resolve gaps, manage dependencies and move work to closure.
• Lead services procurement enablement through accurate contract and pricing setup, service category readiness, catalog or rate maintenance and alignment of contract data with downstream purchasing, invoicing and work-order processes.
• Lead operational readiness for New Stores, remodels and other enterprise initiatives by coordinating requirements, milestones, data validation, partner signoffs and configurations across Ariba, SAP, Go-Cart, Maximo and related platforms.
• Act as an escalation point for non-routine and high-impact contracting, supplier, services, pricing, catalog, purchase order, invoice or procurement system issues; apply structured problem solving to address root causes and deliver sustainable solutions.
• Establish operating plans and priorities across competing requests; manage dependencies, communicate trade-offs and risks, and consistently deliver against service-level, quality and compliance expectations.
• Build trusted stakeholder and supplier relationships through responsive communication, professional judgment, clear expectations and consistent follow-through; communicate recommendations, risks, decisions and outcomes effectively to leaders and partners.
• Develop and communicate operational metrics, SLAs, quality trends, aging, capacity and risk indicators; translate insights into decisions, corrective actions and improvement priorities.
• Lead cross-functional process improvements from problem definition through implementation and benefit validation, using root-cause analysis, Lean or similar methods to simplify work, strengthen controls and improve partner experience.
• Identify and deliver automation and digital improvement opportunities using Power Automate, Power BI, advanced Excel or procurement-platform workflows, while maintaining appropriate controls, documentation and adoption.
• Translate business needs into functional process or system requirements; partner with Product and Technology teams on solution design, testing, implementation, adoption and ongoing issue resolution.
• Create and maintain SOPs, controls, training materials and knowledge resources; provide functional leadership and coaching, strengthen team capability and model accountability, inclusion, collaboration and continuous learning.

What you'll need

• Bachelor's degree in business, supply chain, procurement, finance, operations or a related discipline, or equivalent practical experience.
• 6+ years of relevant experience in procurement operations, contract administration or contract lifecycle management, supplier onboarding or enablement, services procurement, sourcing operations or Procure-to-Pay.
• Hands-on experience with Ariba and SAP in a procurement operations environment.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Demonstrated end-to-end ownership of complex work, with the ability to operate independently, exercise sound judgment and remain accountable for outcomes.
• Strong working knowledge of contracting and contract lifecycle processes, including intake, amendments, renewals, approvals, signatures, pricing and terms, contract records, compliance and downstream enablement.
• Experience managing supplier onboarding, vendor master data, due diligence, qualification, enablement and issue resolution across cross-functional teams.
• Strong understanding of how contracts, supplier data, catalogs or service rates, purchase orders, invoicing and operational systems connect across the Procure-to-Pay lifecycle.
• Proven ability to lead process improvements, manage projects or workstreams and deliver measurable improvements in cycle time, quality, compliance, partner experience or productivity.
• Strong analytical and problem-solving skills, with experience using operational data, KPIs and root-cause analysis to identify issues and drive decisions.
• Excellent written and verbal communication skills, including the ability to simplify complex topics, create executive-ready updates and influence stakeholders at multiple levels.
• Demonstrated professionalism and relationship-building skills with internal partners, suppliers and cross-functional teams, including in escalated or ambiguous situations.
• Ability to prioritize multiple high impact workstreams, manage dependencies and deliver accurately within established service levels.
• Ability to collaborate across India and U.S. teams and maintain a flexible work schedule when business needs require it.

Nice to have

• Experience with Icertis or another contract lifecycle management platform, Maximo, ServiceChannel, e-signature or other contract and supplier management tools.
• Experience supporting services or facilities procurement, including New Store/site readiness, contracted rates, work-order processes or Invoice Against Contract (IAC).
• Experience leading enterprise process, technology or transformation initiatives, including testing, change management and adoption.
• Working knowledge of Power Automate, Power BI, advanced Excel, SQL or other automation and analytics tools.
• Experience identifying and implementing automation, workflow or process simplification opportunities.
• Relevant certification in Lean Six Sigma, project management, procurement or contract management, such as Green Belt, PMP, CPSM or WorldCC.
• Experience providing functional leadership, coaching peers or leading cross-functional workstreams in a global or matrixed organization.

Details

• Location: Bangalore, India.
• Flexible work schedule when business needs require it.