Sr Service Operations Associate

Overview

Support Gartner's global sales and services operations by resolving service team inquiries, owning key processes, and delivering quality reporting and process improvements.

What you'll do

• Respond to service team inquiries and assist in troubleshooting and resolving data and process challenges
• Organize and maintain documentation pertaining to troubleshooting of known issues in process, data and products
• Assist management in creating training materials for newly launched products by the Automation Team
• Take the lead in delivering exceptional service to stakeholders with desired quality, accuracy and timeliness
• Own key processes to become a process champion and maintain or update process maps for all activities performed by the support team
• Prepare monthly reports on team performance for internal stakeholder consumption
• Ideate on process optimization for current processes and identify productivity opportunities in collaboration with development team and leaders
• Participate in training new members of the team across all processes

What you'll need

• Science, Business/Economics or Operations graduate
• 1-3 years of experience in process management and multi-team coordination management
• Excellent written and verbal communication skills, with an ability to convey insights in a group meeting
• Intermediate Excel skills
• Comfortable understanding data and working with large data points

Details

• Location: Gurgaon
• Hybrid work environment: working virtually when productive, and getting together with colleagues in the office